Support.
Before or after your purchase: At upride®, you won't encounter an anonymous ticket system, but rather our team from Berlin and Hanover - personal, honest, and fast. Whether it's about body size, delivery time, or a technical question: We'll help you until you're completely satisfied
FAQs.
Frequently Asked Questions.
Buying advice.
Can I test ride the upride®?
The upride® is the first bicycle in the world to be delivered to your home by the parcel service of your choice.
No need to visit a bike shop or schedule an appointment. You simply test ride the upride® when and where you plan to use it.
Our analysis shows that 96.7% of upride® buyers are enthusiastic about the upride®'s riding characteristics.
We offer our EU customers an extended 30 days right of withdrawal:
You test ride your upride® for a few days – and if you don't like it, you simply send it back within the withdrawal period. We will then promptly refund your purchase price.
This way, you have more time to get to know how to ride the upride® in everyday situations.
If you still wish to test ride before placing your order, you are welcome to test drive the various models during opening hours at our upride® Flagship Store in Berlin. Test rides can also be arranged with us at any time at our production site in Hanover. Please contact us at hello@upride.eu. We will then arrange an appointment with you.
Can I pick up my upride® from you as well?
Yes, sure. To do this, simply select pickup in Hanover or Berlin as the shipping method when placing your order, and we will notify you as soon as your order is ready for pickup.
Additionally, you will receive a short personal introduction when you pick it up.
1-speed, 3-speed or 6-speed, what do I need?
The 1-speed version is perfectly sufficient for flat city riding. Its dynamic and fast performance guarantees fun in every situation.
The comfortable and robust 3-speed gear system offers more flexibility when starting, in hilly and slightly mountainous terrain, and against headwinds. A true all-rounder, perfectly suited for 90% of situations.
The 6-speed gear system offers pure luxury. Compared to the 3-speed system, it has two lighter gears that will get you up steep hills, and one heavier gear for when you want to pedal hard. With this version, you are truly equipped for every situation.
Which bags are suitable for the pannier rack?
The upride® rack is universally applicable. Any bike bag with a hook system is basically suitable.
The inner distance between the hooks should be adjustable to a width of 95 - 100 mm. The hooks should also have a locking mechanism that reliably prevents the bag from being pulled off once it has been hung.
ORTLIEB bags with the QL2.1 mounting system and VAUDE bags with the QMR mounting system, for example, are ideally suited.
Which rolling suitcases are suitable for attaching to the upride®?
With the upride® Clip-On, you attach the handle of your rolling suitcase to the seat post, and it simply rolls along.
Rolling suitcases with inline skate wheels or profiled sports wheels are best suited. The handle should be extendable to at least 104 cm above the ground (standard size). Manufacturers of sports rolling suitcases (VAUDE, Eastpak, TheNorthFace, etc.) have many products with these wheels.
Usage.
How fast can I ride the upride®?
As fast as you want, of course.
The upride® features a patented drive system that truly gets the 12-inch wheels up to speed without requiring you to pedal faster.
This allows you to comfortably ride as fast as you would on a classic bicycle. Depending on the rider, this typically ranges between 20 and 30 km/h.
We have already safely and controllably ridden down well-paved descents at 60 km/h.
Can I even make progress with 12-inch tires?
Thanks to the patented drive, you ride at the same speed as with a city bike at the same cadence.
The upright posture is also a lot of fun and prevents tension in the neck and wrists.
Can you also ride longer distances with the upride®?
The ergonomically optimal upright posture and the swinging saddle engage every muscle, especially in the hip and back area.
This is why you can ride long distances without tension, pain, or fatigue, even better than with other bikes.
We have already ridden long tours of up to 300 km in one day.
Which surfaces is the upride® suitable for?
Logical: Everyone prefers to ride on smooth asphalt. This also applies to the upride®. However, you can also easily drive on paved forest paths, cobblestone streets and other surfaces. With the 50 mm wide tires, you usually drive very safely and comfortably.
The larger the obstacles on the path (roots, large stones, sticks, curbs), the more attention you have to pay to the path. The upride® is not suitable for driving on coarse gravel, grass or sand.
Will I fall forward if I have to brake hard?
No! We have equipped the front brake with anti-lock protection so that you don't run the risk of falling forward if you suddenly brake with both brakes in the heat of the moment. This ensures maximum braking power without the front brake being able to lock up. Pretty ingenious.
Can I also ride mountains uphill with the upride®?
Uphill rides are less strenuous with the upride® than with a normal bike, as you are already standing and can therefore apply a lot of pressure to the pedal. As with any bicycle, the prerequisite is that the lowest gear is still low enough to ride the incline. We therefore recommend the 6-speed version if you want to regularly ride up steep hills.
As a tip: If you slide a little further forward on the saddle, it will be even easier to cycle out of the saddle for longer periods. This way, you'll become a real mountain goat with the upride® 6-speed.
Can I also ride the upride® downhill?
Riding downhill with the upride® is a great pleasure. The rolling resistance of the industrial-bearing wheels is very low. Thanks to the comfortable trail at the front wheel and the high wheel precision, the upride® can be steered safely and predictably even at high speeds.
The caliper brakes with high-quality KoolStop brake pads bring you to a safe stop even from high speeds.
Durability.
What is the permissible gross vehicle weight and what does that actually mean?
The maximum permissible total weight of each upride® folding bike is 120 kg.
The maximum permissible total weight is the highest weight at which a bicycle may be safely loaded – bicycle + rider + luggage combined.
How long does the upride® last?
The upride® is manufactured from the highest quality and most stable materials in the heart of Germany.
The steering column, for example, is made of highly strengthened austenitic stainless steel. In the event of overload, such as a saddle load of 300 kg, the steering column only deforms without breaking. During the ride, this special steel provides comfortable saddle suspension.
The long-term stability of the frame has been confirmed by dynamic tests in accordance with DIN EN ISO 4210. As long as the permissible total weight is observed, we guarantee a 7-Year Frame Warranty for proper use.
Why do chains and sprockets last so long?
The chain and sprocket are made of high-strength stainless steel with extremely high wear protection. This quality is world-leading in the bicycle market.
That's why, with normal use, the chain and sprocket last 5 - 10 years despite the few teeth before they need to be replaced.
Hinges are often the weak point, what do you do about that?
The folding joints on folding bikes are subject to heavy loads. They are often the weak point of folding bikes. Our folding joints are manufactured with the highest precision, free of play to within 0.01 mm. And are made from the highest quality materials. The moving parts are made entirely from high-strength stainless steel, which has undergone elaborate surface treatment to ensure maximum wear protection.
This guarantees maximum stability and functionality even after thousands of folding operations.
Service.
Where can I have the upride® serviced?
The upride® requires very little maintenance due to its high-quality materials and workmanship: The chain needs to be lubricated from time to time, and the brake pads will eventually need to be replaced.
Standard tasks such as patching tires, cleaning the chain, and replacing brake pads can be performed by yourself or your bike dealer.
We also operate the service center for our customers at our assembly site in Hanover.
Simply keep the reusable packaging in which the upride® arrives.
Then, contact us if you need us to do something for your upride®. We will then send you a shipping label, you take the upride® package to the parcel shop, and we will send the upride® back to you within a few days.
Can the upride® also be repaired by my local bike dealer?
Of course, standard repairs, such as patching tires or replacing brake pads, can be done by any bicycle repair shop.
The operating instructions also contain many instructions for other standard repairs.
Technically savvy workshops can also repair anything on the upride®.
Of course, you are also welcome to have your upride® repaired by us in Hanover at any time. With the reusable packaging, this is done quickly.
Where can I get spare parts for my upride®?
You can buy all spare parts from us. Even if you can't find them in the shop.
We manage the entire supply chain, including material and component purchasing. This means we have every spare part for your upride® in stock.
Where are your products manufactured?
upride® is 100% Made in Germany. We manage the entire production process, from purchasing materials to all processing stages, and assemble the upride® at our company location in Hanover. 80% of upride® parts are manufactured in Germany, 10% come from Europe, and 10% from the rest of the world. We work with 35 highly qualified industrial partners to ensure that our products meet our high quality standards at a fair price.
Can the saddle be replaced?
The saddle can be replaced with any standard saddle in a few minutes. No special tools are required.
Developments.
When are you launching an e-bike?
The E-upride® is scheduled to launch in spring 2027. We are in the thick of preparations and testing, testing, testing.
As soon as the E-upride® is launched, you will also be able to upgrade your existing upride® with an electric motor.
Will a large upride® also be available without a folding function?
We have many customers who buy the upride® for its special physiological benefits and enjoy every kilometre in the upright riding position. The upride® offers invaluable benefits for the movement of the lower back and core muscles.
We ourselves also experience the great efficiency benefits of upright riding with high pedal pressure every day. So yes, we see great potential in an upride® with large wheels.
Shipping & Delivery.
When will I receive my order?
After you place your order, your upride® goes through our final assembly, quality control, and then shipping. We strive to ship your order as quickly as possible. This means your upride® is usually on its way to you within a few days. As soon as your order has been shipped, you will receive an email with further information. Shipping times vary depending on your location: Germany 1-2 days, Europe 2-3 days, outside Europe approx. 7-21 days.
How much is shipping?
The upride® will be delivered directly to your home by DHL. It is the only wheel that can be shipped worldwide without a bulky goods surcharge. It is packed in a handy and sturdy box with carrying handles and can be easily carried. You can also have the upride® delivered to a post office station.
Shipping costs depend on the following target regions:
Germany
European Union
Switzerland, Norway
USA, Canada
Central and South America
Southeast Asia
Australia, New Zealand
Rest of the World
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before purchase.
Returns & Refunds.
What is your return policy?
All our customers should be completely satisfied. If there's a problem, let us know and we'll do our best to find a solution together with you. If you purchase the upride online and don't have the opportunity for a test ride, a 30 days return policy applies within the EU, calculated from the day the upride® arrives at your location. This gives you ample opportunity for a test ride.
Are some purchases excluded from exchanges?
If we custom-make something for you, these items cannot be returned. These could include, for example: upride® with special colors or special dimensions, upride® with special attachments, and similar.
