General Terms and Conditions and Terms of Use of upride GmbH

Date: 11 August 2026

The operator of this online shop (www.upride.eu) is upride GmbH. Full details of the provider (Karl-Marx-Allee 107, 10243 Berlin, Charlottenburg Local Court, Commercial Register HRB 285992 B, VAT No. DE462484766, hello@upride.eu) can be found in our legal notice.

This document consists of three parts and an appendix: Part A governs the sales contract between you and upride GmbH. Part B additionally governs the general use of our online shop as a website, regardless of whether you make a purchase. Part C contains provisions on data protection/marketing tracking as well as the final provisions. Appendix 1 sets out the terms of the 7-year framework warranty.

PART A – General Terms and Conditions for the Sale of Goods

1. Scope, Customer Base, Definitions, Language

1.1 All offers, sales contracts, deliveries and services arising from orders placed by our customers via our online shop www.upride.eu (hereinafter the “online shop”), including orders placed by telephone, email, fax or post, are subject to these General Terms and Conditions. They apply worldwide to all customers, regardless of the country from which the order is placed or to which it is delivered, unless otherwise specified below.

1.2 The range of products in our online shop is aimed at consumers as well as businesses, provided that the latter are also end users.

• ‘Consumer’ within the meaning of these General Terms and Conditions is any natural person who enters into the contract for a purpose which is predominantly neither commercial nor related to their self-employed professional activity (Section 13 of the German Civil Code (BGB)).

• ‘Business customer’ within the meaning of these General Terms and Conditions is a natural or legal person, or a partnership with legal capacity, which, at the time of concluding the contract, is acting in the course of its commercial or self-employed professional activity (Section 14(1) of the German Civil Code (BGB)).

• ‘Customer’ within the meaning of these General Terms and Conditions is the end user.

• “On-site instruction sessions” within the meaning of these General Terms and Conditions are physical events and meetings with participants, at which participants can learn how to use the upride folding bike.

1.3 The Customer’s terms and conditions shall not apply, even if we do not specifically object to their validity.

1.4 The language of the contract is German. We may also offer the online shop in other languages; in the event of any discrepancies between the German version and a translated version, the German version shall prevail, unless mandatory consumer protection law at the customer’s habitual residence stipulates otherwise.

1.5 The online shop is technically operated via the Shopify Inc. platform. The sole contractual partner for all purchases and sales is upride GmbH. Shopify is not a party to the contract of sale and is not responsible for its content, performance or any defects.

2. User Account

2.1 You may create a customer account to access certain functions of the online shop. You are obliged to ensure that the details provided during registration are truthful, complete and up to date.

2.2 You are responsible for all activities carried out under your account. Transferring the account to third parties is not permitted. If you suspect unauthorised use of your account, please inform us immediately. Therefore, do not disclose your login details to anyone and keep them confidential.

3. Product presentation

3.1 We endeavour to present our products in the online shop as accurately as possible. Colours and appearance may differ slightly from the actual product depending on the screen, device and its settings. Similarly, due to ongoing product improvements, individual details may differ slightly from the images shown.

3.2 Product descriptions, images and technical specifications are subject to change. The product description at the time of ordering shall be decisive for the content of the contract.

4. Conclusion of the Contract

4.1 Our offers in the online shop and in catalogues are non-binding.

4.2 By placing an order in the online shop, the customer makes a binding offer to purchase the product in question. The customer is bound by this offer until the expiry of five calendar days following the date of the offer. We are entitled to accept the offer within this period.

4.3 We will send the customer confirmation of receipt of their offer immediately upon receipt of the offer. This confirmation does not constitute acceptance of the offer. The offer is only deemed to have been accepted by us once we have notified the customer of our acceptance by email or have dispatched the goods. The contract of sale with the customer is concluded upon our order confirmation.

4.4 Any customer who is a consumer and is registered in the EU is entitled to withdraw from the offer in accordance with the specific cancellation policy (see clause 14), which is provided to them together with the confirmation of receipt of their offer, and to return the goods.

5. Redemption and exchange of vouchers

5.1 Vouchers issued by us may only be redeemed in our online shop.

5.2 Vouchers and any remaining credit may be redeemed until the end of the third year following the year in which the voucher was purchased.

5.3 Vouchers may only be redeemed before the order process is completed. Subsequent offsetting is not possible. The voucher may only be used for the purchase of goods and not for the purchase of further vouchers.

5.4 Vouchers may not be redeemed for cash, bear interest, be transferred for value, be set off against outstanding claims or be transferred to another customer account. The resale of vouchers is also not permitted. The voucher is non-transferable.

5.5 If the customer applies discount vouchers issued for a specific amount to a purchase with a lower value, the remaining balance of the discount voucher will lapse.

6. Prices and Payment

6.1 Our prices within the EU include statutory VAT. Delivery charges are calculated separately and shown during the ordering process.

6.2 Our prices in non-EU countries (excluding Australia and New Zealand) do not include statutory VAT. Customs duties, import charges and any other charges incurred in the country of destination are borne by the customer.

6.3 Unless another payment method is offered during the ordering process or expressly agreed otherwise, we will only deliver against prepayment based on an invoice sent by email. We reserve the right to offer, as an alternative, that the customer makes an initial deposit upon conclusion of the contract, in which case the full invoice amount becomes due for immediate payment prior to dispatch.

6.4 If a customer purchases a voucher from our online shop, we shall immediately send them an order confirmation together with an invoice and the voucher code. If the customer redeems the voucher to purchase goods, we shall send them an order confirmation for the purchase of those goods. However, we shall only confirm the order for the purchase of goods once payment has been credited to our accounts.

6.5 For goods whose manufacture begins after the order is placed or which have not yet been completed, we shall send an order confirmation without delay, subject to clause 6.4.

6.6 The customer shall have no right of set-off or retention unless the counter-claim is undisputed or has been legally established.

7. Delivery date

7.1 We shall hand over the goods to the carrier or to the customer by the date specified in the order confirmation at the latest. If no dispatch date is specified, goods marked as ‘in stock’ shall be dispatched by the fifth working day at the latest, subject to clause 7.2. This period commences upon receipt of the full invoice amount (including VAT and delivery charges).

7.2 If the goods are marked as ‘in stock’ at the time the offer is made, we shall reserve them for five working days following our acceptance of the offer; if payment is not received by us within this period, we shall be entitled to sell the goods to another party.

7.3 The delivery dates we specify for folding bikes are the latest possible delivery dates, calculated on the basis of commitments made by our suppliers. If a supplier is unable to meet its commitments, we shall pass on this delay to our customers. In such cases, we shall inform the customer without delay and provide the best possible revised estimate of the delivery date.

7.4 The customer’s statutory rights in respect of late delivery remain unaffected; the customer may only claim damages in accordance with clause 15.

7.5 If the goods are permanently unavailable, we shall refrain from issuing a declaration of acceptance; in such cases, no contract shall be formed.

7.6 If we fail to meet a delivery date, the customer must set us a reasonable grace period of at least one week.

7.7 We are entitled to make partial deliveries of products that can be used separately; we shall bear any additional delivery costs incurred as a result.

7.8 If a collection date has been agreed and the customer fails to meet it, we shall set a reasonable grace period of one week and reserve the right to withdraw from the contract upon its expiry.

8. Dispatch, Insurance and Transfer of Risk

8.1 Unless expressly agreed otherwise, we shall determine the method of dispatch and the carrier at our reasonable discretion. If the customer is a consumer, we shall bear the risk of dispatch.

8.2 We are only obliged to hand over the goods to the carrier in a timely and proper manner and are not responsible for any delays caused by the carrier. Any delivery time stated in the online shop is non-binding.

8.3 If the customer is a consumer, the risk of accidental destruction, accidental damage or accidental loss of the goods shall not pass to the customer until delivery to the customer or in the event of default of acceptance. In all other cases, the risk shall pass upon handover to the carrier.

8.4 The customer shall bear the delivery costs; these include the cost of transport insurance taken out by us against standard transport risks and are specified during the ordering process.

8.5 In the event of cancellation, the customer shall bear the standard costs of returning the goods.

9. Retention of title

We retain title to the delivered goods until the invoice has been paid in full (including VAT and delivery costs).

10. The customer’s obligations on first use of the upride folding bike

10.1 Unpacking and Unfolding: The upride folding bike is fully assembled ready to ride by qualified technicians; the pedals are removed for transport. Upon receipt of the parcel, the customer must fit the pedals in accordance with the user manual or instructional video. Before unfolding the bike, the customer must read, watch and follow the user manual and the relevant videos on our website.

10.2 Saddle height: We usually adjust the saddle height before dispatch based on the customer’s specifications. The customer can adjust the saddle height themselves using the instructions provided and the videos at www.upride.eu, and may contact our telephone support for assistance.

10.3 Riding: Riding the upride folding bike involves a new way of moving that must first be learnt. Before their first ride, the customer must read and follow the warnings, safety instructions and riding guidelines in the user manual, and should also watch the relevant videos on our website.

11. Participation in on-site training sessions

11.1 We offer customers various opportunities to learn how to use the upride folding bike on site, such as test rides and induction sessions.

11.2 Participants must receive a briefing from the relevant member of staff in advance and must follow their instructions.

11.3 Alcohol or drugs must not be consumed before or during participation.

11.4 When riding, you must always maintain a safe distance from other participants; you must not jerk the handlebars or lean back excessively. Each participant must watch out for obstacles (stones, sticks, kerbs, edges, potholes, uneven surfaces) and ride around them.

11.5 Participation is at the participant’s own risk and responsibility.

12. Service, maintenance and repairs

12.1 For service or repair work, the customer must send the upride folding bike to us.

12.2 If, during inspection or maintenance, we identify a need for repair, we will carry out the necessary repairs following consultation with the customer.

12.3 Upon receipt of the folding bike, the customer must check it for any defects resulting from the repair and notify us of these.

12.4 We provide a one-year warranty on repair work and newly fitted components, effective from the date the folding bike is received by the customer.

13. Warranty

13.1 If the goods delivered are defective, the customer may initially demand rectification. We may also fulfil this obligation by sending the customer goods free of defects following the return of the defective goods.

13.2 We may refuse the method of rectification chosen by the customer if it is only possible at disproportionate cost.

13.3 If the rectification fails, is unreasonable for the customer, or is refused by us, the customer may, in accordance with applicable law, withdraw from the contract, reduce the purchase price, or claim damages or reimbursement of wasted expenditure.

13.4 The statutory warranty period is two years from the date of delivery. In addition, our voluntary 7-year framework guarantee applies in accordance with the guarantee terms set out in Annex 1 to this document; this guarantee does not affect the statutory warranty.

13.5 The customer must inspect the delivered goods immediately upon receipt for obvious material or manufacturing defects as well as transport damage, and must notify us of any faults or defects without delay so that we can assist as quickly as possible.

13.6 No warranty claim shall arise if the fault is due to the fact that

• the customer failed to inspect the goods for defects upon receipt,

• the customer failed to report an obvious fault immediately,

• the purchased item was handled improperly (falls, extreme manoeuvres, driving over obstacles, accidents),

• the goods were not used for their intended purpose, in particular where the warnings and safety instructions in the user manual were disregarded,

• the goods were modified in a manner not authorised by the manufacturer,

• the customer failed to follow the instructions regarding handling, maintenance and care.

13.7 Normal wear and tear is excluded from the warranty.

14. Right of withdrawal / Returns policy

14.1 Consumers whose habitual residence is in a Member State of the European Union (EU) or the European Economic Area (EEA) are entitled to a statutory right of withdrawal, which we voluntarily extend to 30 days. The details are set out in the separate withdrawal policy.

14.2 Consumers outside the EU and the EEA have no statutory right of withdrawal under EU consumer law.

15. Liability

15.1 Our liability for negligence (excluding gross negligence) in the event of a delay in delivery is limited to 10 per cent of the relevant purchase price (including VAT).

15.2 We shall not be liable, on whatever legal grounds, for damages which, given the nature of the relevant order and the goods, and provided they are used for their intended purpose, would not typically be expected to occur. The above limitations of liability shall not apply in cases of wilful misconduct or gross negligence.

15.3 The Customer’s claims for damages arising from obvious material defects are excluded if they do not notify us of the defect within two weeks of delivery.

15.4 The limitations set out in this Clause 15 do not apply to our liability for injury to life, limb or health, or under the Product Liability Act.

15.5 We shall only be liable for damage arising in connection with the use of optional third-party tools, linked external websites or the Shopify technical platform to the extent that we are at fault; in all other respects, clauses 17, 18 and 19 shall apply.

16. Payment by instalments or third-party financing

Where we offer instalment payment or financing options via third-party providers (e.g. Klarna), their own terms and conditions shall apply in addition, and the customer will be informed of these separately before completing the payment. The contract of sale for the goods remains unaffected by this and is concluded exclusively with upride GmbH.

PART B – Terms of Use for the Online Shop as a Website

The following provisions apply to any use of our online shop, regardless of whether a purchase is made, and supplement Part A.

17. Use of optional third-party tools

Within the online shop, third-party tools may be made available to you (e.g. chat functions, review or recommendation tools). We have no influence over their content or functionality. The use of such tools is at your own risk and is additionally subject to the terms of use of the respective third-party provider.

18. Links to third-party websites

The online shop may contain links to third-party websites over whose content we have no influence and for which we accept no liability. The respective provider is always responsible for the content of linked pages. The linked pages were checked for any apparent legal infringements at the time the link was added; should we subsequently become aware of any legal infringements, we will remove the relevant link immediately.

19. Relationship with Shopify

The online shop is technically hosted via the Shopify Inc. platform. Shopify provides only the technical infrastructure and is not involved in the sales contracts concluded between you and upride GmbH. Please direct any claims relating to a purchase exclusively to upride GmbH.

20. Intellectual Property

All content on the online shop – including text, images, graphics, trademarks, logos and their arrangement – is the property of upride GmbH or its licensors and is protected by copyright and trade mark law. Any use beyond private, non-commercial purposes, in particular reproduction, adaptation or distribution, requires our prior consent in writing.

21. Customer reviews, feedback and user-generated content

21.1 If you submit reviews, photos, testimonials or other feedback (“Contributions”) to us, you grant us a non-exclusive, worldwide, perpetual right to use these Contributions for the external presentation of our company – in particular on our website, on our social media channels and in our own advertisements (e.g. Google Ads, Meta/Instagram Ads) . You may revoke this consent at any time without formal notice with future effect; this shall not affect the continued use of advertisements already published for their usual duration.

21.2 You warrant that you are authorised to grant these rights and that your contributions do not infringe the rights of third parties, nor do they contain any unlawful, offensive or misleading content. We reserve the right to remove contributions that breach these terms and conditions.

21.3 Where contributions contain personal data, we will process such data in accordance with our Privacy Policy.

22. Permitted Use, Security

22.1 You may only use the online shop for lawful purposes. In particular, the following are prohibited: the use of bots, scrapers or automated tools to extract prices, stock levels or content outside the interfaces provided by us; attempts to circumvent security or access restrictions; and any action that could impair the operation of the online shop.

22.2 Where there is reasonable suspicion of a breach, we may restrict access to the online shop or suspend a customer account, without this affecting any purchase contracts that have already been concluded.

23. Use of AI agents

23.1 This clause applies if you use software or a service that accesses, uses or interacts with the online shop autonomously or semi-autonomously on your behalf (e.g. an AI shopping assistant, ‘agent’).

23.2 An agent may only access the online shop if it clearly identifies itself as such in all requests (e.g. by means of appropriate labelling in the user-agent string) and does not attempt to mimic human behaviour or circumvent security measures such as CAPTCHAs.

23.3 We may technically restrict or prohibit agents’ access to the online shop at any time, for example if an agent breaches clause 23.2 or disrupts the operation of the online shop.

PART C – Data Protection, Final Provisions

24. Data Protection and Marketing Tracking

24.1 Our separate Privacy Policy applies, available at https://upride.eu/policies/privacy-policy.

24.2 We use analytics and advertising technologies, including Google Ads and the Meta/Facebook pixel, for audience measurement and marketing purposes. These technologies are only used where no consent is required, or after you have given your consent via our cookie consent tool. Details regarding the scope, purpose and your options to object can be found in the privacy policy.

25. Amendments to these terms and conditions

We reserve the right to amend these terms and conditions, provided this does not unreasonably disadvantage the customer. We shall notify the customer of any amendments in writing at least six weeks before they come into effect. The amendments shall take effect if the customer does not object in writing within six weeks of receiving the notice of amendment and we have drawn their attention to this legal consequence in the notice. For sales contracts already concluded, the version valid at the time the contract was concluded shall apply.

26. Final Provisions

26.1 The sales contract between us and the customer is governed, subject to mandatory provisions of private international law, by the law of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers whose habitual residence is in a Member State of the EU or the EEA, German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers whose habitual residence is outside the EU and the EEA, German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods and German consumer protection law. Irrespective of this choice of law, the mandatory consumer protection law of the country in which the consumer has their habitual residence at the time the contract is concluded shall always apply to consumers.

26.2 These terms and conditions do not establish exclusive jurisdiction in relation to consumers; the statutory rules on jurisdiction, in particular those in favour of consumers within the EU, remain unaffected.

26.3 The customer may not assign or transfer this contract or their rights and obligations arising therefrom without our prior consent in writing.

26.4 Should any provision of these terms and conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the relevant statutory provision.

26.5 The headings used in this document are for clarity purposes only.

26.6 Please address any queries regarding these terms and conditions to hello@upride.eu.

Appendix 1 – Warranty Terms: 7-Year Frame Warranty

The upride® is a product of the highest quality in terms of materials and workmanship. To underline this, we provide a voluntary 7-year manufacturer’s warranty on the frame. These warranty terms explain what this warranty covers and how to make a claim should the need arise.

1. Warrantor and Relationship to Statutory Warranty

The warrantor is upride GmbH, Karl-Marx-Allee 107, 10243 Berlin, Germany.

This warranty is in addition to your statutory warranty rights. These statutory rights are provided free of charge and are in no way restricted or replaced by this warranty. You may exercise your statutory rights at any time, independently of this warranty.

2. Warranty Period

The warranty is valid for a period of 7 years from the delivery date of your upride®, as stated on your invoice or delivery documents.

3. Scope of the Warranty

The warranty covers the entire frame, including the seat post and fork of the upride®.

It applies exclusively to defects in materials and workmanship that were already present at the time of delivery. In particular, the warranty does not cover damage caused by external factors, such as accidents, falls or normal wear and tear or by significant exposure to heat and sunlight on the frame, if this causes the frame components to reach temperatures in excess of 80°C. Any bending or deformation of the frame, fork or seat post is considered evidence of such external impact and is excluded from the warranty.

4. Eligible Claimant

The original owner of the upride® folding bike is eligible to make a claim. A warranty claim may be made up to 7 years from the date of delivery.

5. Geographical Scope

This warranty applies worldwide to any upride® purchased via our online shop.

6. Making a Warranty Claim

To make a warranty claim, please contact us by email at hello@upride.eu. Please have your invoice or proof of purchase, the serial number of your upride® and, where possible, clear photos of the fault to hand.

We will get back to you within 14 working days with details of the next steps.

Please do not have any repairs carried out on the frame until you have consulted us first. Repairs or modifications carried out by unauthorised third parties without our prior approval will invalidate the warranty.

7. Costs in the event of a warranty claim

In the event of a warranty claim, you, as the owner of the bicycle, are responsible for the costs of repair, postage and customs duties (where applicable).

Your statutory warranty rights remain unaffected by this cost arrangement: under the statutory warranty, the seller is generally responsible for the costs prescribed by law.

We will reject any warranty claims that are clearly abusive or fraudulent.

8. Replacement if the colour is unavailable

If the item to be replaced is no longer available in the original colour, you will receive a different colour or an upgrade to the successor model.

9. Safety tested in accordance with DIN EN ISO 4210

The upride® has passed rigorous stress tests that simulate daily use over many years. The most important tests involve dynamic loads on the pedals and saddle: defined loads are applied at one-second intervals over several days. The test is passed if no damage to the frame is detectable afterwards.

Although the upride® is not strictly subject to these testing regulations due to its design, we have voluntarily undergone and passed these tests.

10. Patented worldwide

The development of the upride® incorporates numerous innovations, unique technologies and years of development work. The upride®’s drive systems, folding joints, folding geometry and seat mechanisms are therefore protected worldwide by the following patents:

BR112015002654A2, CA000002884254C, CN000104520176A, CN000104136313A, CN000103796911A, CN000103702897A, CN000103562058A, DE102012107253B3, DE102011122836B4, DE102011053875B3, DE102011053733B4, DE102011052270B4, DE102011052134B4, DE102011051850B3, DE102011050447B4, EP000002882637A1, EP000002768722B1, EP000002736797B1, EP000002731857B1, EP000002709898B1, IN00111DEN2015A, JP002015528409A, JP002014532007A, JP002014525869A, JP002014518180A, JP002014517226A, JP000005812553B2, JP000005748903B2, JP000005695274B2, KR102017000400A, KR102014083034A, KR102014040854A, KR102014040853A, KR102014001256A, US000009481419B2, US000009371108B2, US000009180930B2, US000009132883B2, US000009051021B2

upride GmbH

Karl-Marx-Allee 107

10243 Berlin, Germany

www.upride.eu · hello@upride.eu

This document is provided to you on a durable medium in accordance with Section 479 of the German Civil Code (BGB), in addition to its publication on our website. It is the property of upride GmbH. We reserve the right to amend the content of these warranty terms with effect for products delivered in future; the version provided to you upon delivery shall be decisive for your upride®.